Seller terms

By accepting our seller terms, you agree to follow and respect them. All sellers’ terms are in accordance with our Seller Guidelines and can also been found there.

1. Products

Here at Wolkify we believe in striving for the best. We want to build the best possible community, we want you to become the best you. And we want to offer the best products to you.

This takes us from Wolkify into responsibility, but also you as a seller. Let’s have a look at what we do to guarantee for high quality products and what you need to pay attention to when you sell through our Website.

Which products can you sell?

We want to offer our users a wide range of products related to Personal Growth. This includes downloadable products such as E-books and video tutorials as well as well as physical products. As long as it is related to Personal Growth you can sell it. It is however sometimes difficult to decide if a product is related closely enough to the theme – Personal Growth – of our site. When in doubt, use this question as a guideline: If you wanted to improve yourself in one of the following areas: mental growth, physical growth, social growth, spiritual growth or professional growth, would you say that your product makes a great contribution to that? If the answer is yes, then there is usually no problem selling it on Wolkify 🙂

A grey area is branded clothing and products, but we decided to allow it for the reason that it is important for our sellers to be able to feel like an own brand. We at Wolkify want to be a one-stop-shop for anyone who wants to make money in a field related to Personal Growth, and for many that involves selling merchandise as well.

Which products can you not sell?

We reserve the right to decline products from being sold on our platform without further explanation. In general, we decline to sell products that promise unverifiable results to the customer. This includes, but is not limited to, products such as healing gemstones, anything related to psychic abilities or fortune tellers. We will not endorse these products (frankly it feels crazy that we even need to make this point here).

We furthermore don’t condone of any products that violate our general user guidelines. This means particularly that we don’t sell any products that promotes violence or hatred against people based on characteristics like race, ethnicity, national origin, religion, disability, disease, age, sexual orientation, gender, or gender identity. It furthermore implies that every form of pornographic content is prohibited.

If you sell a product on Wolkify we assume that you hold the rights to this product and related content. Don’t sell anything through our site that might infringe copyright.

Screening Process

If you have been approved as a seller on this site this means that you already gave us an overview of what you plan to sell. Having been approved means that in general what you plan to offer meets our criteria. We will however also screen each product that you upload individually. Once you have filled out all necessary data about the product you wish to sell, you can submit it for review. The product will then enter a pending status until we have screened it. To get your products approved and to make our work easier, please make sure to add a clear and detailed description for your product.

Once a decision has been made by us, we will inform you via Email your product was approved or declined. If it was approved you will immediately be able to see it in your shop and users will be able to buy it from that moment on.

2. Shipping

After making your first sale it is time to ship the product.

Sellers are responsible for shipping their sold items to buyers. If you’re using a shipping or fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive the item(s) they purchased from your shop.

By selling on Wolkify, you agree to:

  1. Provide an accurate “ships from” address.
  2. Specify your shipping costs and processing times in your listings.
  3. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 30 days of purchase, unless agreed otherwise with the buyer.
  4. Comply with all local and international shipping and customs regulations.
  5. Shipping to the wrong address is likely to result in a non-delivery case, so make sure to ship to the address listed on the order.
  6. Mark the order as shipped when you ship it. Remember that you may only mark an order as shipped after you actually have shipped it. When you mark an order as shipped, the buyer will receive a notification.
  7. Charge an appropriate amount for shipping.

In the unlikely event an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the address provided on the order. If a buyer does not receive their order, they may file a complaint against your shop.

3. Payments & Fees & Taxes

Getting paid for your sales on Wolkify is easy. We want to keep the payment structure as simple as possible. That is why we condensed the entire process into three steps. These three steps are mandatory, though. This means we will not publish your first product until we can see that you signed up for Stripe.

3.1 Payments

Step 1: Sign up for Stripe

Wolkify has partnered with Stripe to handle all payments. Stripe is one of the biggest online payments providers and the payment solution of choice for more than 100.000 companies worldwide.

NOTE THAT STRIPE HAS TO BE AVAILABLE IN YOUR COUNTRY. You can check if it is by clicking here.

IF STRIPE IS NOT SUPPORTED IN YOUR COUNTRY, YOU CANNOT BECOME A SELLER ON WOLKIFY.

You can simply connect your Wolkify sellers’ account with Stripe by going to your Store Dashboard >> Settings >> Payment.

There go on and press the ‘connect with Stripe’ button. This will take you to your Stripe signup page.

Step 2: Fill in your Stripe details

On the Stripe signup page, fill in all necessary information. This includes bank account details, since Stripe will send your earnings there. Once you have filled in the required information, Stripe will reconnect you to Wolkify and create a Stripe profile for you.

Step 3: You’re ready to go!

That’s it! Every sale that your shop makes will now go directly through Stripe and into your Stripe balance. From there, Stripe will deposit the amount onto the bank account you connected with your Stripe account. How long this typically takes can vary from country to country. For more information on the payout schedule of Stripe click here.

4. Fees

Wolkify Fees

Wolkify charges a simple 5% commission fee on each sale that was made through wolkify.com. This fee is deducted automatically from the complete amount that the customer was charged and transferred via Stripe.

Stripe Fees

Stripe charges a fixed amount for each transaction. These fixed prices can however vary slightly from country to country. In the US, each transaction costs 2,90% of the amount plus 30 cents. This will also be deducted from the full amount that the customer was charged. You can find more details to Stripe’s fees here.

5. Taxes

Wolkify and Stripe both apply a VAT reverse charge on their fees. This means that the fees do not include VAT and you will need to self-account for VAT in your local VAT return under the reverse charge scheme at the prevailing VAT rate in your local country. You can find more information on VAT reverse charges here. Stripe also has an info page on VAT handling.

As a seller you are responsible for handling the VAT on your sales correctly. Wolkify AB will calculate the applicable tax rate upon purchase based on the country of the seller’s address. The collected VAT will then be fully forwarded to you, the seller, with the responsibility to declare taxes appropriately. You can find more information on how VAT is handled in Europe here.

If you are selling to several countries in Europe and sell only digital products, it might be beneficial for you to use the MOSS Scheme to settle your taxes in several countries.

6. Refunds & Disputes

Refunds and Disputes are handled between the seller and the buyer.

Wolkify serves as intermediary between those two parties, but cannot take responsibility for refunds or disputes, since Wolkify does not control the shipping of the goods. We did however put standard practices into place that sellers can follow to easily resolve any issues that might occur after a purchase.

6.1 Refunds

Refunds can be issued easily by every seller via the Stripe dashboard. The entire process includes 5 simple steps, which can be found here. Doing a refund through Stripe is completely free of charge.

According to Stripe the refund will be initiated immediately once it is triggered by the seller. The entire process takes between 5 and 10 days, depending on how quickly the order is processed by the buyer’s bank. For more information make sure to carefully read https://stripe.com/docs/refunds.

6.2 Disputes

Disputes are cases where the buyer does not agreed with being charged for the order that was made. The buyer’s bank then creates a formal dispute which immediately reverses the payment. The payment amount, along with a separate $15.00 dispute fee that Stripe charges in such instances, is then deducted from your account balance. You can find more on Stripe’s procedures here.

The seller is able to respond to the dispute directly through the Stripe Dashboard, which is explained here.

We highly recommend that the seller first tries to resolve the issue by contacting the buyer directly. Often times the dispute results from a misunderstanding or the fact that the buyer forgot the purchase.

 

We at Wolkify do everything to minimise risk for our sellers. That is why we are using fraud detection algorithms in collaboration with Stripe. You can learn more about that here. We furthermore take advantage of the machine learning systems that Stripe has in place for detecting fraudulent activity. This helps us and ultimately you, the seller, to keep refunds and disputes to a minimum.